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Getting Started with my custom domain at eCrater

 
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The-Cardfather



Posts: 1

PostPosted: Wed Oct 16, 2019 9:39 pm    Post subject: Getting Started with my custom domain at eCrater Reply with quote

I've owned a domain name for a couple of years now (The-Cardfather.com).

About 10 days ago, I plugged it in to the "Store Options" section of eCrater and checked-off the "$5.00 per month, billed annually".

But here I am, 10 days later and the custom domain does not work. (The message I get is: "This site can’t be reached. The-cardfather.com’s server IP address could not be found."

Can anyone help?
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DoYouReadMe



Posts: 132

PostPosted: Fri Oct 18, 2019 9:23 am    Post subject: Reply with quote

You'll need to contact ecrater to ask them to look into this.

https://www.ecrater.com/contact.php
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MoonwishesStore



Posts: 15591

PostPosted: Fri Oct 18, 2019 1:52 pm    Post subject: Reply with quote

Are you up to date with payments for your domain. I know I have to pay yearly for mine. If you are not paid up they will cancel the domain.
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elpereles



Posts: 3264

PostPosted: Tue Nov 05, 2019 3:50 am    Post subject: Reply with quote

Agree. Contact the the support.

About selling trading cards in eCrater. Read the following topic.

https://community.ecrater.com/viewtopic.php?t=37560
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MoonwishesStore



Posts: 15591

PostPosted: Tue Nov 05, 2019 7:34 am    Post subject: Reply with quote

Have you gone to where you purchased the URL and made sure it was pointing to your ecrater store? Is it still in use elsewhere? Are you up to date with your payment for it from the place you bought it from?

Just an FYI - When you do get this set up correctly, The $5/month charge is billed at $60 for the year. Most likely so the team doesn' have to horse around with collecting it each month.
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