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Charge for Template

 
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Expressunlocks0



Posts: 15

PostPosted: Mon Jun 07, 2021 11:17 pm    Post subject: Charge for Template Reply with quote

I clicked on one of the templates to see how it would look on my store. Bare in mind I only selected it for a few minutes then switched back to one of the free ones. Minutes after I get a bill from ecrater. They're trying to charge me $120 for the template. How do I fix this??
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lastade-designs
moderator


Posts: 2479

PostPosted: Tue Jun 08, 2021 2:34 am    Post subject: Reply with quote

The contact button for contacting Ecrater is located on bottom of the page, lower right side. You will have to ask them.
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Expressunlocks0



Posts: 15

PostPosted: Tue Jun 08, 2021 7:22 am    Post subject: Reply with quote

I’m getting no response from them.
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lastade-designs
moderator


Posts: 2479

PostPosted: Tue Jun 08, 2021 9:01 am    Post subject: Reply with quote

Their response usually takes a few days. I think I remember that once you choose the template that costs 10.00 per month they give you a certain amount of time to try it out before you pay the bill. I think you should wait until you hear from them and then go from there.
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Expressunlocks0



Posts: 15

PostPosted: Tue Jun 08, 2021 9:12 am    Post subject: Reply with quote

Okay. I already switched back to the default template and the premium template was only on for a few minutes. I hope I get a response because $120 is a lot for a few minutes.
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AyaaBree1



Posts: 2

PostPosted: Sat Jun 12, 2021 2:38 pm    Post subject: Reply with quote

Hello, I know it has been a bit since you posted about the 120 template but did you every hear from ecrater?
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Expressunlocks0



Posts: 15

PostPosted: Sat Jun 12, 2021 2:42 pm    Post subject: Reply with quote

No I never heard from them.
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AyaaBree1



Posts: 2

PostPosted: Sat Jun 12, 2021 2:43 pm    Post subject: Reply with quote

Did they charge you?
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Expressunlocks0



Posts: 15

PostPosted: Sat Jun 12, 2021 2:44 pm    Post subject: Reply with quote

No I haven’t gotten a charge yet either.
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2tip3py1



Posts: 220

PostPosted: Sat Jun 12, 2021 6:09 pm    Post subject: Reply with quote

I think your store is suspended.
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