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Just opened my store on ecrater

 
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procdkey



Posts: 2

PostPosted: Fri Nov 17, 2023 9:09 am    Post subject: Just opened my store on ecrater Reply with quote

Hello guys Very Happy
Im new on ecrater and trying to learn by reading on forum as much as i can.
I have tried to contact support on the contact form and haven't got a reply for days.
Is there any alternative way to contact support?
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thelivesandlovesofmaggiethecat



Posts: 10154

PostPosted: Fri Nov 17, 2023 2:54 pm    Post subject: Reply with quote

Welcome
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lastade-designs
moderator


Posts: 2895

PostPosted: Sat Nov 18, 2023 2:54 am    Post subject: Reply with quote

Your store is currently suspended. As Community moderators we are only able to see your store as a customer would see your store. When any item is selected a customer is shown the "Oops" message that indicates suspension.

Please review the STICKY topic at the start of Suspended Stores section regarding the problem. If you are selling copyrighted items that violates the Terms of Service for eCrater. You will need to contact eCRATER from the home page of eCRATER.com regarding your suspended store.
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procdkey



Posts: 2

PostPosted: Sat Nov 18, 2023 3:06 am    Post subject: Reply with quote

lastade-designs wrote:
Your store is currently suspended. As Community moderators we are only able to see your store as a customer would see your store. When any item is selected a customer is shown the "Oops" message that indicates suspension.

Please review the STICKY topic at the start of Suspended Stores section regarding the problem. If you are selling copyrighted items that violates the Terms of Service for eCrater. You will need to contact eCRATER from the home page of eCRATER.com regarding your suspended store.


Thank you for your reply.
I dont think this could be the reason as the products are active and purchasable on store. However i sent an email to the support team yesterday together with business registration, reseller rights etc and im waiting for their reply.
My store is in a very sensitive field and that could be the reason why the store is on hold.
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MrsDsHandKnits



Posts: 334

PostPosted: Sat Nov 18, 2023 8:30 am    Post subject: Reply with quote

as Lastade has said, your store is "suspended"...your products may be "visible" but when one clicks on any one of the products, this is the result:
"Oops! This item could not be found. Here are some similar products"
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