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Hawaii buyer unable to checkout with GCO.

 
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user1996



Posts: 6

PostPosted: Fri Aug 24, 2007 12:09 pm    Post subject: Hawaii buyer unable to checkout with GCO. Reply with quote

I have a potential buyer that is stationed in a military base in Hawaii. He is unable to checkout with Google Checkout. I've selected "US-Mainland, Alaska, Hawaii, and Canada" in the Shipping Zones tab of my store. My product page does state that HI is a valid shipping state, upon checkout, the following message is displayed "[Store name] does not ship to this address". (He used HI as the state).

The GCO "Shipping & Handling" drop-down is grayed out and doesn't display Hawaii.

Anyone else able to ship to HI?

Also, Google reported these unrelated problems with the integration:

"We were looking for the parameter "signature", but we didn't find it in the cart post; check your form fields."

If anyone can give me some insight, I'd appreciate it.
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poopsheet



Posts: 4865

PostPosted: Fri Aug 24, 2007 4:01 pm    Post subject: Reply with quote

I'm not sure what that problem might be. In the meantime though you might send the customer an invoice through Google. I think others who've had a similar problem were able to get payment that way.
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user1996



Posts: 6

PostPosted: Fri Aug 24, 2007 4:19 pm    Post subject: Reply with quote

That is exactly what I ended up doing. Thanks!

I just wonder how many times this has happened where the buyer just decides to give up though.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Fri Aug 24, 2007 4:49 pm    Post subject: Reply with quote

I bet it has nothing to do with HAWAII but with the APO address.
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samplecontainerstore



Posts: 13

PostPosted: Tue Aug 28, 2007 8:12 pm    Post subject: Same Issue Reply with quote

I'm having the same issue and Google is telling me to check with eCrater. I would love to know what to do to fix it - I had to send my customer and invoice as well and it bothers me cause I have it set up to ship to both Alaska & Hawaii - Please help.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Tue Aug 28, 2007 10:39 pm    Post subject: Reply with quote

I suggest if you are having issues with this that you contact eCRATER.com - click on contact lower right corner at www.ecrater.com
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samplecontainerstore



Posts: 13

PostPosted: Tue Aug 28, 2007 10:43 pm    Post subject: I have Reply with quote

I have already done that just waiting on a reply - just thought I would ask here too. Never hurts to ask!
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Tue Aug 28, 2007 10:54 pm    Post subject: Reply with quote

Your right, never hurts.

PLEASE post the reply here so we can all learn.

Thanks!
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binkie



Posts: 333

PostPosted: Wed Aug 29, 2007 5:37 am    Post subject: Reply with quote

It would be extremely nice if Google Pay had phone support!
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