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How long does it take to receive a refund from Google?

 
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sighh



Posts: 5

PostPosted: Thu Nov 27, 2008 7:30 pm    Post subject: How long does it take to receive a refund from Google? Reply with quote

First purchased from an eCrater seller, and it was an inexorably unpleasant one. It's been a week and a half and the seller still hasn't responded to me with a tracking #, and still hasn't furnished me a refund.

the seller is Gardner Goods
http://gardnergoods.ecrater.com

Here is a screen shot of the order:
http://img246.imageshack.us/img246/7299/sighhmd2.jpg

My question: How long does it take to receive a refund from Google Checkout?

The item I purchased was :
http://gardnergoods.ecrater.com/product.php?pid=3412730
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Thu Nov 27, 2008 7:48 pm    Post subject: Reply with quote

You made the purchase ome time on 11/17 - you blacked out the time so I can't tell whether it was during busienss hours or not.

5 business days later you want to cancel.

Did you call the seller? The contact info is on their contact page -
http://gardnergoods.ecrater.com/contact.php

My guess is the seller is using a drop shipper - meaning they do not personally own the merchandise and are basically selling it for a company.
So they place the order with that company on 11/18
then on 11/24 you contact them ans say you want information that they don't have so again they have to contact the company they are selling for to see if they can get the information
which in this short of a time period probably isn't available to anyone yet.

Quote:
My question: How long does it take to receive a refund from Google Checkout?

As long as it take for the seller to issue it to you.
However, in this case, no seller will just hand over the refund without knowing if the company has already send out your order.
Until the seller knows that they most likely won't be issuing the refund. You would end up with a refund and the item otherwise.

I think you should call them - that is if you haven't already.
REMEMBER this is a long holiday weekend and you might not get ahold of the seller until Monday - but that don't mean you shouldn't try.
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sighh



Posts: 5

PostPosted: Thu Nov 27, 2008 7:51 pm    Post subject: Reply with quote

Ehh. I believe a man's word is his bond. I contacted the seller before I purchased the item--he guaranteed me with his word that I would have a tracking number within 3 days. And he failed to deliver on his word--now he's unresponsive. I've emailed 2 times, nothing.
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acread
moderator


Posts: 11986

PostPosted: Thu Nov 27, 2008 8:04 pm    Post subject: Reply with quote

Is that you who left the negative feedback?
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sighh



Posts: 5

PostPosted: Thu Nov 27, 2008 8:06 pm    Post subject: Reply with quote

Yes, that's me.

If the negative feedback seems quick, it's only because he promised me I would have a tracking number within 3 days, and he failed on his word.I issued two emails before I left the negative feedback. After I placed the order, he became unresponsive.


Last edited by sighh on Thu Nov 27, 2008 8:27 pm; edited 1 time in total
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sighh



Posts: 5

PostPosted: Thu Nov 27, 2008 8:15 pm    Post subject: Reply with quote

BigTallMensClothing wrote:


Quote:
My question: How long does it take to receive a refund from Google Checkout?

As long as it take for the seller to issue it to you.


If Gardner Goods is a con-man who has taken my money via Google checkout, the only way I would receive a refund is at his volition?
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MaggietheCatsMeows



Posts: 2799

PostPosted: Thu Nov 27, 2008 8:58 pm    Post subject: Reply with quote

Since Gardner's Goods has complete address, telephone and fax numbers listed it is unlikely he is a con man. Feedback shows 7 transactions and yours is the only negative. It is very unlikely that people getting conned for $2000 items would not react.

Consider that this is a holiday week and many people who travel for the holiday leave a day or so early and don't show up again till Monday. Have you never left for a holiday and forgotten to do something you said you would? Or something you should have done like stop the newspaper or give your neighbor a key to feed the cat?

Have you tried calling or sending a fax? When did you request a refund? You sound more like someone who has panicked at buying on line and has let your imagination run away with your reason. Take a deep breath and try to phone tomorrow.
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sighh



Posts: 5

PostPosted: Thu Nov 27, 2008 10:51 pm    Post subject: Reply with quote

MaggietheCatsMeows wrote:

You sound more like someone who has panicked at buying on line and has let your imagination run away with your reason. Take a deep breath and try to phone tomorrow.


Will heed your advice.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sat Nov 29, 2008 3:25 am    Post subject: Reply with quote

sighh wrote:
BigTallMensClothing wrote:


Quote:
My question: How long does it take to receive a refund from Google Checkout?

As long as it take for the seller to issue it to you.


If Gardner Goods is a con-man who has taken my money via Google checkout, the only way I would receive a refund is at his volition?


NO - you can file with google checkout and or your credit card company. BUT I doubt either will do anything in this short of a time period.
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