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Is there a way to dispute feedback left?

 
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giftswithcharm



Posts: 11

PostPosted: Sun Jan 21, 2007 1:53 pm    Post subject: Is there a way to dispute feedback left? Reply with quote

I'm so disappointed. I received a negative feedback and it is completely unfair. The order was placed on January 16th, and we emailed on January 17th to confirm that the package had been shipped. Unfortunately, I have discovered that the customer had left us negative feedback on January 16th (the date of the sale) stating that "the sale did not go through for some mysterious reason". Sad Obviously it did go through since we received the order and have sent it. Even if it had not gone through, then that would be an issue with ecrater, not with us, so I don't feel it's fair that our feedback has dropped to 92% because a buyer thought that a sale didn't go through when it actually did.

So... is there a way to dispute feedback that has been left? Is there somewhere to complain about incorrect feedback?

We did everything we could to make this sale successful (mailing within 24 hours of payment received) and think it's unfair to have a negative as a result of a buyer's misunderstanding.
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poopsheet



Posts: 4865

PostPosted: Sun Jan 21, 2007 1:56 pm    Post subject: Reply with quote

1. I think x-amount of buyers don't necessarily realize that there's any differentiation between the individual stores and eCrater itself -- especially if they came in through Froogle.

2. I don't think there's a formal feedback removal procedure in place but I'd definitely use the Contact form at www.ecrater.com and ask about it.
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giftswithcharm



Posts: 11

PostPosted: Sun Jan 21, 2007 1:57 pm    Post subject: Reply with quote

I just did some more investigating and found a link to file a dispute here: http://www.ecrater.com/community/viewtopic.php?t=2089

Thanks for the quick response. Smile
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rowsofclothes



Posts: 338

PostPosted: Sun Jan 21, 2007 2:02 pm    Post subject: Reply with quote

Did you email the customer and tell them that you did in fact receive their order and have shipped it?

Maybe there should be some kind of restriction that a buyer cant leave feedback until a certain amount of time has passed.
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giftswithcharm



Posts: 11

PostPosted: Sun Jan 21, 2007 2:14 pm    Post subject: Reply with quote

Yes, the buyer purchased the item on the 16th and we emailed on the 17th to confirm that it was shipped. However, the buyer had already left negative feedback on the 16th! We also emailed today when we discovered the negative feedback, but have not heard back from the buyer.
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dammitdolls4you



Posts: 21

PostPosted: Sun Jan 21, 2007 3:26 pm    Post subject: Reply with quote

Where does feedback show up?
Thanks
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rowsofclothes



Posts: 338

PostPosted: Sun Jan 21, 2007 3:32 pm    Post subject: Reply with quote

dammitdolls4you wrote:
Where does feedback show up?
Thanks


Click on an item in your store from your stores homepage. Right under the price is a link "View sellers feedback".
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Tsurfer



Posts: 636

PostPosted: Sun Jan 21, 2007 5:48 pm    Post subject: Reply with quote

And their's another good reason why we shouldn't have feedback.

It makes me feel like we are still in greedbay land after all that's where it started from.

We are stores not auctions.

Just my 2cents.

T
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Buytime



Posts: 517

PostPosted: Sun Jan 21, 2007 6:40 pm    Post subject: Reply with quote

Tsurfer wrote:
And their's another good reason why we shouldn't have feedback.

It makes me feel like we are still in greedbay land after all that's where it started from.

We are stores not auctions.

Just my 2cents.

T


Well said T

I had someone leave a negative for us.
They never contacted us about the item, claimed it was never delivered even though the DC# says it was


off to add an amendment to my top 3 list Wink

Kenny
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agtoyland
Guest




PostPosted: Thu Jan 25, 2007 6:42 pm    Post subject: Reply with quote

I agree about the feedback. I have had some negative feedback. The customer never did contact me about the problem. I offer refunds on items that customers don't like. I would gladly refunded there money. I work very hard to make customer happy.
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Buytime



Posts: 517

PostPosted: Thu Jan 25, 2007 6:57 pm    Post subject: Reply with quote

I got the Negative removed.

Smile

Kenny
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Thu Jan 25, 2007 7:12 pm    Post subject: Reply with quote

See, the ecrater.com team are reasonable people!!
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Buytime



Posts: 517

PostPosted: Thu Jan 25, 2007 9:33 pm    Post subject: Reply with quote

BigTallMensClothing wrote:
See, the ecrater.com team are reasonable people!!


Indeed
I told them the situation
Provided the Shipping info
and they took care of it in 2 days.

Kenny
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giftswithcharm



Posts: 11

PostPosted: Sun Jan 28, 2007 10:15 am    Post subject: Reply with quote

I got the negative removed as well.

ecrater ROCKS! Smile I really appreciate the fact that we don't get automated responses that don't relate to the question that was asked, and that if you email with any questions or concerns, they are addressed immediately. (I'm so glad to have left feebay!)

Thank you!
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