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Order Notices Not Being Sent Out

 
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JewelryCityAndMore



Posts: 66

PostPosted: Sat Sep 05, 2009 10:03 pm    Post subject: Order Notices Not Being Sent Out Reply with quote

Here's something new to me, although I know it's happened to others before. I had a sale yesterday and did not receive an order notice--not from GC, nor from Ecrater. However, there is record of the sale in my ecrater account and a payment in my GC account.

Has anyone else had this problem lately?

I hope it's fixed soon.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sat Sep 05, 2009 11:01 pm    Post subject: Reply with quote

eCrater.com has never sent on email out of orders paid using Google Checkout.
Whether or not you receive an email notice from google depends on how you have your google checkout account set up. See Solutions to Common Questions - GOOGLE CHECKOUT
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JewelryCityAndMore



Posts: 66

PostPosted: Sun Sep 06, 2009 3:07 am    Post subject: Reply with quote

BT,
You know i forgot that Ecrater doesn't send out e-mail notifications for GC. However, I've always gotten the GC notification. I've changed nothing in my GC account. In fact, I got a GC notification today for a different order. I guess it was just a fluke. Thanks.

JC
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acread
moderator


Posts: 11986

PostPosted: Sun Sep 06, 2009 5:45 am    Post subject: Reply with quote

Check your spam folder.

Sometimes Google has issues with sending out notices (rare but it does happen).
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RustyFarmall



Posts: 1300

PostPosted: Sun Sep 06, 2009 1:26 pm    Post subject: Reply with quote

That same thing happened to me once, and so far, only once. If I hadn't logged into my ecrater account I would never have known about it, and it WAS a Google Checkout order.
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