Google Checkout still active?

willworkforbeads · Posts: 13

I've been using Google Checkout for quite a while, and I know it's being discontinued as of Nov. 20. However, a sale was made Aug 28, and I can't get to the Checkout page to charge the buyer's card. It keeps demanding that I sign up for Google Wallet, which only works for selling digital goods.

Is anyone else having this problem, or just me? I've emailed my buyer that I will cancel the Google sale, and have asked her to re-purchase via PayPal. This Google snafu may have cost me a sale.

Thanks for any insight!

oakteakstore · Posts: 1050

contact eCrater about it. They might be able to get it straightened out.

willworkforbeads · Posts: 13

I think it's more of a Google issue than e-crater. When trying to sign in to the Google checkout page, it stops at the Google Wallet sign-up page, with no way to move past it. I've sent an email to Google support, but I've found them to be less than helpful recently.

oakteakstore · Posts: 1050

That's the problem, you cannot get any good answers from Google. eCrater has links there, and they might be able to help. Try them and see.
http://www.ecrater.com/contact.php

ecrater-moon · forum admin Posts: 570

Have you tried logging in here?

https://accounts.google.com/ServiceLogin?service=sierra&ltmpl=seller&continue=https://checkout.google.com/merchantSignInRedirect

If so and still can't log in, contact Google

em

cosmicray · Posts: 7136

I just signed into my checkout account, no problems. Did not see anything suggesting I sign up for Wallet, other than the same box at the top of the orders screen, that we have seen since May.

willworkforbeads · Posts: 13

Thanks for the help! I was finally able to sign in and the charge authorization I started from E-crater this morning actually went thru. Still not sure what the problem was, but looks like it's all good now!

E-crater has the best community Very Happy

Thanks again- Marta

FoxAndFish · Posts: 1582

tigercreekgifts · Posts: 6293

I just got an order last night and the buyer selected GCO as their payment method but, Goodle cancelled the transaction and wouldn't let me process their card. Usually they tell me why the sale was cancelled (buyer has insufficient funds, buyers was flagged as a high risk and problematic customer, or possible stolen card, etc.) but this time, it didn't specify why. It just said the sale was cancelled.

Makes me wonder if they did that to try and force me to go ahead and shut down my google account early? If it happens again with the next GCO order, I'll know that google simply doesn't want to process the order. If anyone else gets a GCO order and google cancels it for no reason, let me know. I may be jumping to conclusions but, google has already sent me about 3 emails trying to encourage me to go ahead and close my account and remove GCO from my store. The last email I got stated that If I left my account open until their deadline to close date, that if I get any orders during the 2 weeks prior to that date that they may not process the order or my funds may be delayed for a few weeks.

MoonwishesStore · moderator Posts: 16952

My last order was the 27th with no problems. I have my account set to automatically charge so if a charge doesn't go through, I don't ever know why.

Periwinkles · Posts: 2908

I can't use them anymore as I changed my bank and when I tried to verify the amount deposited I couldn't as the page wouldn't continue. I contacted Google and got a less than helpful reply (in other words forget it seemed to be their answer) about security. I just decided to forget it as they didn't help at all.

Bananas · Posts: 63

Had a gco sale on the 26th, Google said customer needed to update card info... I e'd customer... they updated the following day... it was a brand new gco acct, so kind of odd that they would need to "update" anything.... anyway...

Order was charged on the 27th, payout was allegedly made on the 29th... money would've normally been in my acct by the following day... still not there 7 days later...

Called my bank yesterday, they could find nothing on it... they gave me Chase (ugh) Bank's ph #... called them... took half hour of crazy, but they gave me a # for Google... sat on hold for 50 mins while I did dishes, laundry, etc... found Google wallet/checkout's direct # online.... called them... gal in the phillipines had a tough time with English as well as volume... total run around and waste of time...

Called the gco # again just now.... new gal in USA finally admitted that it was a tech issue on their end and will reissue payout today... SHEESH... moral to the story... check that ALL of your orders have been deposited in your bank acct.

cosmicray · Posts: 7136

That would be one way to get people to stop accepting GCO (although I do not believe Google would do that deliberately).

myoldejunque · Posts: 186

I had a GCO sale yesterday (9/4/13) and it went through without a problem. But I did have a sale just like Bananas describes last week. A brand new buyer registered, and there was a notation that she had to up-date her card. I was thinking it was good that GCO checks all of that stuff because I might have lost the money.

hilltopshoppe · Posts: 506

I'm having trouble, too. I haven't had any recent Google Checkout sales but I've been trying to sign into my GC account so I can download, print, or save the information for my previous GC sales. But when I sign in, I don't get to my own account, even when I use the link provided above, all I get is a page announcing that GC is being retired, and it's full of information about closing your account but I can see no way to get to my own personal account info from there. So I emailed GC's help and I did get a quick response from them but it tells me to click on the "orders" tab. There is no orders tab. It's like I'm just on their website but my account isn't showing up when I sign in. I hesitate to close my account and remove it as a payment option for my store until I have retrieved my info. Is anyone else having a problem like this?